Articles

Title:

Jumpshift Review

Publication:

Asia Franchise and Business Opportunities

Date:

Posted on 01 . 10 . 2011

Review of book in English and Chinese.

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Title:

Driving Greater Profits

Publication:

Aust and NZ Business Franchisor

Date:

Posted on 02 . 09 . 2011

The 8 steps to greater profits.

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Title:

Sold On Retail

Publication:

Courier Mail City Beat

Date:

Posted on 01 . 09 . 2011

Story on talk given by Peter Birtles from Super Cheap Group and Michael at the Polo Club.

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Title:

Rules Of Engagement

Publication:

Franchising Magazine

Date:

Posted on 01 . 09 . 2011

Franchisees should never underestimate the importance of exceptional customer service.

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Title:

How Did We Get Here?

Publication:

Australian Business Baking

Date:

Posted on 01 . 09 . 2011

Michael reflects on the history and development of the Australian baking industry and offers his views on future trends.

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Title:

Making A Difference

Publication:

BRW

Date:

Posted on 28 . 08 . 2011

Smart Talk - Some simple ways to lift sales.

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Title:

There's No Service With A Smile Online

Publication:

The Australian Financial Review

Date:

Posted on 09 . 08 . 2011

Michael writes about the threat to Bricks and mortar retailers from on line sales and details the SEE-ME customer service process.

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Title:

Exceptional Customer Service

Publication:

Leading Edge - Baking Industry Journal

Date:

Posted on 01 . 08 . 2011

Book review and summary.

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